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Category - Support and Troubleshooting

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Common Login Issues and How to Fix Them
Common Login Issues and How to Fix Them This article covers the most common login issues clients run into and the fastest ways to fix them. The short version Most login issues are caused by the wrong email address, an incorrect password, or a browser problem. Try the quick fixes below first, then submit a […]
Recommended Browsers and Devices
Recommended Browsers and Devices This article explains which browsers and devices work best with the Amplified Client Hub and what to do if something does not display or function correctly. The short version For the best experience, use a modern browser on a desktop or laptop when possible. Mobile devices work, but desktop provides the […]
Common Issues and Quick Fixes
Common Issues and Quick Fixes This article covers quick fixes for common issues clients run into inside the Amplified Client Hub. Most of these can be resolved in under a minute. The short version If something looks off, start with a refresh, try a different browser, and clear your cache. If the problem continues, submit […]
How to Submit a Great Support Ticket
How to Submit a Great Support Ticket This article explains how to submit a support ticket that gets a fast, accurate response. The goal is simple: give us enough detail to solve the issue without multiple follow-ups. The short version The best support tickets include a clear subject, what you were trying to do, what […]
How to Submit a Great Support Ticket
How to Submit a Great Support Ticket This article explains how to submit a support ticket that gets a fast, accurate response. The goal is simple: give us enough detail to solve the issue without multiple follow-ups. The short version The best support tickets include a clear subject, what you were trying to do, what […]
Understanding Ticket Statuses and Response Flow
Understanding Ticket Statuses and Response Flow This article explains what each support ticket status means, how responses are handled, and what you can expect after submitting a ticket. The short version Ticket statuses show where your request is in the process. Keeping communication inside the ticket helps us resolve issues faster and keeps everything tracked. […]
How to Share Screenshots and Screen Recordings
How to Share Screenshots and Screen Recordings This article explains how to capture and share screenshots or screen recordings when submitting a support ticket. Visual context helps us diagnose and resolve issues faster. The short version A clear screenshot or short screen recording often answers questions immediately. Capture the full screen when possible and include […]
How to Backup Important Emails
How to Back Up Important Emails (Simple & Safe Method) This guide shows simple ways to save important emails outside of your email account, so they remain protected during upgrades, changes, or future transitions. The short version Back up important emails as both a PDF and an email file (EML or MSG). You do not […]
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