How to Share Screenshots and Screen Recordings
This article explains how to capture and share screenshots or screen recordings when submitting a support ticket. Visual context helps us diagnose and resolve issues faster.
The short version
A clear screenshot or short screen recording often answers questions immediately. Capture the full screen when possible and include the exact area where the issue appears.
Visit the Amplified Client Hub by Clicking Here.
When to include a screenshot or recording
Visuals are especially helpful when:
- An error message appears
- A button or link does not respond
- A page looks broken or incomplete
- You are reporting a layout or display issue
How to take a screenshot
Use your device’s built-in tools to capture the screen.
- Windows: Press PrtScn or use the Snipping Tool
- Mac: Press Command + Shift + 4
- iPhone or iPad: Press the side button and volume up
- Android: Press the power and volume down buttons
Try to capture the entire screen so we can see context like menus or notifications.
How to record your screen
Screen recordings are useful when an issue happens during a series of steps.
- Windows: Use built-in screen recording or a simple recorder
- Mac: Press Command + Shift + 5 to start recording
- Mobile devices: Use the built-in screen recording feature
Keep recordings short and focused on the issue.
What to include with your upload
When attaching screenshots or recordings, also include:
- A brief description of what you were trying to do
- What you expected to happen
- What actually happened
Uploading files to a support ticket
Attach your screenshots or recordings directly to the support ticket inside the Client Hub.
If a file is too large, let us know in the ticket so we can suggest an alternative.
Where to go next
Recommended next articles:
- Read How to Submit a Great Support Ticket for best practices.
- Review Common Issues and Quick Fixes before submitting a ticket.
- Visit Understanding Ticket Statuses and Response Flow to track progress.