Uploading and Downloading Files
This article explains how to securely upload files to the Amplified Client Hub, download files shared by our team, and keep everything organized in one place.
The short version
Files are shared securely inside the Amplified Client Hub, so everything stays organized, accessible, and tied to your project.
Visit the Amplified Client Hub by Clicking Here.
Why files are shared inside the Hub
Sharing files inside the Hub keeps documents connected to your project instead of scattered across email threads or external links.
- Files stay tied to the correct project or request
- Everyone works from the same version
- Important assets are easy to find later
Uploading files
When we request files, you can upload them directly inside the Client Hub.
- Open the project, task, or message where the file is requested
- Select the upload option and choose your file
- Wait for the upload to complete before navigating away
Large files may take a few moments to upload depending on your connection.
Downloading files
Files shared by our team can be downloaded directly from the Hub.
- Open the file or document section where the item is shared
- Click the download option
- Save the file to your device
If a file does not open immediately, try downloading it instead of previewing it in your browser.
Best practices for file sharing
Following a few simple practices helps keep projects moving smoothly.
- Use clear file names when uploading documents or images
- Upload files to the correct project or request
- Avoid sending important files through email if the Hub is available
- Replace outdated files instead of uploading duplicates when possible
File types and size considerations
Most common file types are supported, including documents, images, and PDFs. If you need to upload very large files or uncommon formats, let us know so we can guide you.
If you have trouble uploading or downloading
If a file fails to upload or download:
- Refresh the page and try again
- Check your internet connection
- Try a different browser
If the issue continues, submit a support ticket so our team can assist.
Where to go next
Recommended next articles:
- Read Messaging and Support Tickets Inside the Hub to communicate clearly.
- Review Understanding Projects, Tasks, and Progress to track work effectively.
- Visit Viewing Billing and Subscriptions in the Hub for account details.